Aquarius

Services

Implementation

Advisory Services

Consulting Services

Support

Implementation

Our approach is to combine the strengths of revstream^TM, our proven revenue automation platform with the expert consulting services to rapidly design, configure and implement a solution that is tailored to your requirements. Aquarius professional services team has extensive experience in implementing revstream^TM across several industries including hi-tech (products and services), software, media and entertainment. We combine this industry expertise with deep domain knowledge; quote to cash business process and deep product expertise to create a solution that fits your business needs.

aquarius uses a revstream^TM “sandbox” environment to rapidly (< 4 weeks) configure some key business scenarios and gives the customers the ability to visualize how revstream^TM solution fits their specific business process.

Depending on your company size, complexity, budget and resources, aquarius has two distinct implementation approaches to meet your needs. For both these approaches the basic stages are as follows:

Analyze: in this stage we understand unique business process and scenarios and perform detail requirements gathering and analysis. The output of this stage is “what is needed from the solution”

Configure: in this stage we quickly configure some key scenarios and load appropriate data and conduct workshops with the key stakeholders for each specific revenue recognition scenarios to Review

Critique

Refine

Tailor the solution to meet the requirements and incorporating best practices in the process as well. The output is a configured base solution explaining “how the system will work”

Build: in this stage we with your technical staff to design and develop key integrations with your existing data from your ERP/other source systems; determine data migration details and develop and unique enhancements relevant for your business. The output is a “full working solution”

Test: in this stage the focus is on conducting various testing cycles including UAT. We leverage a repository of pre-packaged relevant business test case scenarios to enable comprehensive preparation and execution of extensive functional and integrated end to end testing. The output is a “full tested and accepted solution”

Deploy: in this stage we train the end users; perform a conversion dry run and finally migrate to the new system and perform a “one quarter parallel run” before being fully business operational. At the output is “running your revenue recognition processes on revstream^TM”.

Support: in this stage customer transitions to revstream^TM support and starts to learn and optimize the solution as business evolves.

Advisory Services

Aquarius offers deep technical accounting expert advisory services with the help of its strong relationship with revenue recognition practice leaders at all the Big 4 accounting firms and a leading global independent firm. Through this relationship we not only enhance our product and solution offerings but they also bring thought leadership and expertise in technical accounting services and more specifically around revenue recognition policies - both US GAAP and IFRS related.

consulting services

Aquarius offers specialized consulting services in the following areas.

program and project management

we bring senior project leadership talent who not only have experience in managing large programs or individual projects but also have the relevant solutions and specific industry vertical expertise.

Quote to Cash Systems Systems Implementation

we offer the most extensive experience in designing and implementing business process and systems for sales to cash solutions for online advertising and enterprise software industry. We either work with our alliance partners to execute large projects or simply provide individual functional and technical expertise.

Support

Aquarius offers revstream^TM expert product support services to enable you to realize the benefits of your investments. We currently offer two very comprehensive support models. Both are extremely "high touch and personalized". Our support ranges from solving technical issues to more complex business analysis questions on revenue recognition.

Bottomline: Every customer has different needs - our support model is flexible

Standard:

Peace of mind with quality support
Essentially covers bug fixes/patches; critical updates; rights to point upgrades of revstream^TM.

Premium:

Tailored support
Customers with complex business processes and revenue accounting policies or need for regular enhancement or integration requirements should consider Premium Support. This includes an assigned support program manager who understands how the business utilizes revstream^TM in detail. It also offers a premium service level agreement (SLA) for questions and issues regarding revstream^TM.

	STANDARD	PREMIUM
Support Channels	Online and Email Customer Support	Online Customer Support Portal Email ticket Submission Toll-Free with call back option
SLA and Coverage	SLA based Coverage 9am to 5pm PST (M-F) excluding Federal Holidays	SLA based 24X7 for Critical Issues Coverage 9am to 5pm PST (M-F) excluding Federal Holidays Extended Coverage during Month end and quarter end
Support Scope	Bugs Fixes, Patches, Critical Updates	Bugs, Patches, Critical Updates, including customer specific enhancements
Support Level	Tier 3	Tier 2 and Tier 3
Single Point of Contact and Escalation Manager	Based on Support Rotation	Assigned & Single Point of Escalation

Toll Free: 888.REV.0206
(888.738.0206)

Email: info@aquariuscg.com

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